Privacy, made simple.

Firsthand ("we," "us") is an end-to-end B2B/B2C/B2B2C marketing consultancy working with clients in Singapore, India, the GCC, the United Kingdom and the United States. This policy explains how we handle personal data collected through this website.

When you buy from our store, payment is processed by our payment provider. We receive what's needed to fulfil your order, such as your name and email, but we never see or store your full card details ourselves. If you choose to save your card for future purchases, that is stored by our payment provider under their own privacy and security terms, not by Firsthand. Because we work across multiple countries, your data may be processed outside the country you're contacting us from (each with different privacy regimes like PDPA, GDPR, and others).

We use your details to reply to your enquiry, deliver services and digital products you've purchased, and keep records of our commercial relationship. We do not sell your data, and we do not share it with third parties except where needed to operate the website, process payments, or meet a legal obligation.

We keep enquiry records for as long as there's an active conversation or engagement, and for a limited period afterwards for our own records. You can ask us to delete your details at any time.

Depending on where you're located, you may have the right to access, correct, export or delete the personal data we hold about you, and to object to or restrict how it's used. To exercise any of these rights, email info@firsthand.marketing.

This site uses the storage needed for it to function — for example, remembering the contents of your shopping cart on your own device. We may also use analytics and advertising tools, such as Google Analytics or conversion tracking for our own campaigns, to understand how the site is used and to measure our marketing. Where required, we will ask for your consent before these are activated.

If this policy changes, the updated version will be posted on this page. Questions about privacy can be sent to email info@firsthand.marketing.